Return & privacy policy

Privacy Policy (GDPR / EU Online Sales)

a) General Data Protection

We take the protection of your personal data very seriously. Personal information (such as name, address, email) is handled confidentially and used only for processing orders, payments, and returns.

b) Returns / Return Privacy

When returning items, your personal information, including name, address, and order details, is used exclusively to process the return.
No third parties have access to your data, and it will not be used for any other purposes. 

Returns
. Our return policy for products purchased during special sales campaigns or
with exclusive discounts, as well as for orders of three or more items, is
limited to 30 days from the date of delivery. Unfortunately, we cannot offer
refunds or exchanges beyond this period.
. Our return policy lasts 30 days. If 30 days have gone by since you received
the item, we cannot offer you a refund or exchange, unfortunately. (Note: For
some products, you may find promotional return periods of 30 or 90 days.
However, this does not apply to orders of 3 or more items, or products
purchased during special sales campaigns or with exclusive discounts.)
. To be eligible for a return, your item(s) must be unused in the same
condition that you received it and be in the original packing.

. Your item must be sent back to us in original packaging to the address we
provide.
For all Order Return inquiries, please email: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Damaged/Missing Items:
If for some reason your order arrived damaged or contained missing items, we
will be happy to provide you with a replacement as soon as possible. Please contact our
support team to make the Damaged/Missing Item Claim. When you email us be
sure to put Damaged/Missing Item Claim in the subject email so we can tend to
this as soon as possible!
Sample Scenarios
If our shipping carrier or post office cannot confirm the item was delivered. You
need to contact us and report it, we will then make the arrangements to send
you another one or refund as soon as possible.

If the package was delivered to the exact same address the buyer provided us
with and it was the wrong address entered by mistake, we won't be able to be
held responsible for that mistake.

However we always like to take care of our customers, so if this mistake was to
happen on your behalf we will work with you to ensure you still get your item at a
discounted rate! However this is at our customer support team's discretion, so
please double-check the shipping address whenever you are inserting your
information at checkout. If you feel you have made an address error CONTACT
US IMMEDIATELY so we can get it taken care of prior to processing the order.

If the courier has marked your package as delivered, but you have not received
it, we recommend contacting the courier service directly to resolve the issue. As
the seller, we do not have direct control over the operations of courier
companies.
Unfortunately, we are unable to determine the exact reason for this situation.
Possible scenarios include:
. The package may have been received by someone else at the delivery
address.
. The package may have been picked up by a neighbor.
. The package may have been stolen.
Note: We cannot guarantee the security level of your location, as this is beyond
our control. To prevent such issues, we encourage you to ensure the safety of
your property and consider using cameras for added security.
While we cannot offer a refund or replacement for such cases, we value our
customers and their satisfaction. As a gesture of goodwill, we may offer the
option to repurchase the product at a discounted rate.
We appreciate your understanding and encourage you to reach out to our
customer support team for further assistance or inquiries.

Don't hesitate to contact us anytime, we provide some of the best customer
service an online store can provide! We also pride ourselves in our
professionalism and fast response times with our 24/7/365 email support!
Refunds
Once we receive your item(s) in the condition and manner stated above, we will
process your refund immediately and notify you at that time. We will only initiate
a refund to the same payment method used to make your purchase. Once the
credit is processed, it will generally reflect in your payment account within 5-10
days, depending on your card issuer's policies.

Shipping:

You will be responsible for paying for your own shipping cost for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of
return shipping will be deducted from your refund. If you bought the item on a
free shipping promotion you are still subject to cover the necessary shipping on
the item.

Sale Items

Only regular-priced items may be refunded, unfortunately, sale items cannot be
refunded or canceled. If you have any questions please don't hesitate to contact
us at Store Email

c) Cookies and Tracking

Our website may use cookies to improve user experience. You can prevent the storage of cookies via your browser settings.

d) EU Online Dispute Resolution (ODR)

In accordance with EU regulations on online dispute resolution, consumers can submit complaints via the EU Online Dispute Resolution Platform (ODR): https://ec.europa.eu/consumers/odr

e) Right to Access

You have the right to request information about your stored data, as well as its correction or deletion at any time.
Contact: